Thank you for shopping at www.yamihoo.com . We strive to provide high-quality products and services. However, if you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have [15] days to return an item from the date you received it. To be eligible for a return, the item must:
Be unused and in the same condition that you received it
Be in the original packaging
Have the receipt or proof of purchase
Certain items, such as personalized products, perishable goods, or clearance items, may not be eligible for return. Please refer to the product description for more details.
2. Refunds
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please contact us at liuninna@gmail.com.
4. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at liuninna@gmail.com.
6. Contact Us
If you have any questions on how to return your item, please contact us at:
Email: liuninna@gmail.com